CTSafe Center is in partnership with PECB to deliver ISO courses in Vietnam. Professional Evaluation and Certification Board (PECB) is a global provider of training, examination, audit, and certification services for multiple fields.
The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.
The ISO/IEC 20000 Lead Implementer training course is intended for:
This training course enables you to:
This training course is participant centered and contains:
The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.
The PECB Certified ISO/IEC 20000 Lead Implementer exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
After successfully completing the exam, you can apply for one of the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.
For more information about the ISO/IEC 20000 certifications and the PECB certification process, please refer to the Certification Rules and Policies.
The PECB ISO/IEC 20000 Implementer certification scheme has the following requirements:
SMMS project experience
PECB Certified ISO/IEC 20000 Provisional Implementer
PECB Certified ISO/IEC 20000 Lead Implementer Exam or equivalent
Signing the PECB Code of Ethics
PECB Certified ISO/IEC 20000 Implementer
Two years: One year of work experience in IT Service Management
Project activities: a total of 200 hours
PECB Certified ISO/IEC 20000 Lead Implementer
Five years: Two years of work experience in IT Service Management
Project activities: a total of 300 hours
PECB Certified ISO/IEC 20000 Senior Lead Implementer
Ten years: Seven years of work experience in IT Service Management
Project activities: a total of 1,000 hours
Note: PECB Certified Individuals who do possess the Lead Implementer and Lead Auditor Credentials are qualified for the respective PECB Master Credential, given they have taken 4 additional Foundation Exams which are related to this scheme. For more detailed information about the Foundation Exams and the overall Master Requirements, please go to the following link: https://pecb.com/en/master-credentials.
To be considered valid, the MS project experience activities should follow best implementation practices and include the following:
Your email address will not be published. Required fields are marked *